Holistic AI Agent Platform for Voice of the Customer

Drive real business impact across teams with AI Decision Digests. Built on 100% of your Voice of the Customer data and AI analysis flows that uncover hidden patterns.

Check us out on marketplaces

Azure Marketplace

Genesys AppFoundry

Medallia Xchange

150+ enterprises trust Clootrack

AI Agents for VoC in a few simple steps

Connect data

• Integrate 1,000+ data connectors across channels.
• Online ratings and reviews, contact center calls, open-ended survey responses, and more.
• Scrape data from everywhere.

Data cleansing

• Pre-process and clean data in seconds.
• Automated noise removal.
• Remove duplicates, semantic errors, and more.

AI Agent builder

• Build intelligent analysis agents
• Automatically detect hidden patterns
• Work with both structured and unstructured data
• Tailor everything to your business context

Customized dashboards

• Dive into the data behind the insights
• Multi-level, drill-down reporting with the exact whys.
• GenAI-assisted answers to unknown problems.

Managed support

• Go live in less than a day with help from our data analysts.
• Zero-source deployments.
• Round-the-clock managed services at no extra cost.
• Save big on coordination time and focus on what really matters!

Respond to your stakeholders in seconds

Ask Clootrack Genie your questions

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Frequently Asked Questions (FAQs)

What types of data can your platform analyze?

Our platform analyzes data from all major customer touchpoints, including surveys, social media, reviews, chat transcripts, emails, audio, video, and more. With over 1,000 integrations, we handle structured and unstructured data seamlessly.

How does your platform ensure data accuracy?

We achieve over 98% accuracy through advanced AI/ML workflows combined with expert review. Automated noise removal and unbiased thematic analysis ensure reliable and actionable insights every time.

How quickly can I start seeing results?

You can start responding to your business stakeholders within seconds of setting up the platform. You can go live in under an hour with the help of our managed support team and start uncovering actionable insights instantly.

Do I need technical expertise to use the platform?

Not at all. Our platform is designed to be user-friendly and doesn’t require any technical skills. Our managed services team is available round the clock to assist with setup and analysis.

How does Clootrack collect and analyze call center data?

Clootrack integrates with CCaaS (Contact Center as a Service) solutions to ingest call center data, either as transcripts or voice recordings. It then applies AI-driven sentiment analysis and pattern recognition to extract meaningful insights.

How does Clootrack ensure the security and compliance of customer data?

Clootrack adheres to strict security standards, including compliance with GDPR, HIPAA, and ISO 27001. We offer multi-tenant data segregation, geographic data residency options, and regular security assessments to meet enterprise-grade requirements. Clootrack removes PII from data before storage unless a client requests it to be stored. If stored, we strictly follow GDPR guidelines.