Press Release
Clootrack Press Releases
Clootrack launches MCP server to bring reliable customer intelligence to any AI work front
June 10, 2026
Clootrack MCP integration enables teams to generate reports, create tickets, trigger alerts and automate workflows, all grounded in governed, AI-ready customer data.
GLP-1 cosmetic intervention demand surges 927.8% driven by facial deflation anxiety
June 3, 2026
Analysis of 95,854 GLP-1 consumer conversations finds beauty category spending is shifting from aspiration toward corrective repair, creating a merchandising misalignment most retailers have not yet addressed.
GLP-1 data shows identity lag suppressing U.S. apparel conversion
May 7, 2026
Apparel traffic from GLP-1 consumers is rising. Conversion is not. New VoC data from Clootrack shows that identity lag, not assortment gaps or price sensitivity, is the mechanism stalling baskets.
GLP-1 is breaking the weekly promotion model retailers built around
April 15, 2026
New VoC data from Clootrack shows GLP-1 users shop on a 7-day pharmaceutical cycle that has no relationship to retail's weekly promotional cadence.
GLP-1 is rewriting retail demand: Four purchase rhythms retailers are missing
April 2, 2026
Clootrack analyzed 95,854 GLP-1 consumer conversations to map how medication adoption is restructuring U.S. retail demand before it shows in sales data.
Sweat & Tonic onboards Clootrack for holistic Voice of the Customer analytics
February 23, 2026
The partnership brings objective, AI-driven VoC prioritization to the micro-moments that define boutique fitness loyalty.
Clootrack VoC study reveals why people singled out brands on Super Bowl Sunday
February 18, 2026
Clootrack analyzed 83,000 Super Bowl related posts from a 24-hour window around Super Bowl Sunday. From that universe, Clootrack zoomed in on posts that explicitly mentioned brands, and within that organic, brand-naming set, people referenced 658 brands.
2026 Men’s denim switching map: which brands are winning customers & how
February 10, 2026
New data reveals a structural break in the denim retention model: Gap and Old Navy are surging by commoditizing "safety," while "durability doubt" drives a silent exodus from legacy players.
Sydney Sweeney x American Eagle: what the backlash signals about denim loyalty and brand switching in 2026
January 20, 2026
Find out how consumer attention cycles are reshaping brand trials, product expectations, purchase behaviour, and retail retention in the U.S. men's denim industry.
U.S. Men’s Denim 2026 Outlook: Fit wins attention, but sizing trust decides loyalty
December 18, 2025
Clootrack analyzed 55,287 customer reviews to identify the key CX and VoC signals behind men’s denim brand switching in the U.S. market. The study shows that predictability failures in fit and quality drive customer defection.
OpenAI recognizes Clootrack for surpassing 100 Billion tokens for Voice of the Customer analytics
November 19, 2025
The milestone follows Clootrack’s migration of its patented unsupervised thematic analysis engine to OpenAI in 2024 and the introduction of its Agentic Workflow Builder for VoC in February 2025.
Mejuri partners with Clootrack to power next-gen Voice of the Customer insights
November 12, 2025
Before partnering with Clootrack, Mejuri’s teams spent significant manual effort compiling insights from scattered reviews, surveys, and service data. With Clootrack’s AI-powered Voice of the Customer platform, feedback from every channel now feeds a continuous intelligence loop.
Clootrack’s Revenue Intent Signals from VoC Analytics Now Available on Genesys AppFoundry®
September 17, 2025
Clootrack, an AI platform that transforms calls, chats, emails and other interaction data into decision-grade intelligence, today announced its Contact Center & Voice of Customer Analytics solution is now available on the Genesys AppFoundry®.
Clootrack Launches Neo: The AI-Powered Insight Engine That Unveils Every Hidden Driver of Consumer Behavior
March 12, 2025
Powered by AI-driven reasoning, dynamic workflows, and the broadest data coverage, Clootrack Neo eliminates traditional analytics bottlenecks, enabling businesses to transform raw customer data into instant, actionable intelligence.
Aster Pharmacy levels up CX and Market Intelligence with Clootrack AI
November 19, 2024
Aster Pharmacy, a leading pharmacy retail chain in the GCC and part of Aster DM Healthcare, has partnered with Clootrack, an AI-powered customer intelligence platform to transform its retail strategy.
Eggo partners with Clootrack for faster customer intelligence with AI
October 22, 2024
Eggo onboarded Clootrack to revolutionize its CX approach and gain a deeper understanding of customer conversations and behaviors with in-depth insights.
Danube pioneers AI-Powered Customer Experience benchmarking with Clootrack
October 15, 2024
Clootrack is set to transform Danube’s approach to understanding customer preferences and enhancing its offerings in the competitive Middle East market.
Clootrack selected by PointClickCare as their Unified CX Analytics Platform
July 11, 2024
By integrating Clootrack, PointClickCare now efficiently analyze unstructured data from a diverse array of sources, providing comprehensive, actionable insights.
Appointment Cancellations: Silent Killer of Salon and Spa Businesses, Clootrack Study Reveals
September 12, 2023
According to the Clootrack study, frequent appointment cancellations stood as the primary source of dissatisfaction among salon and spa customers.
Wagner onboards Clootrack for deeper Customer Experience (CX) Insights
August 31, 2023
Wagner Spray Tech has partnered with Clootrack, an AI-powered customer experience analytics platform, to monitor and gather insights on the actionable factors that drive customer experience.
A Cry for Quality, a Call for Comfort: Unraveling the Gender-Based Sportswear Customer Needs
July 19, 2023
Clootrack's study based on customer reviews, highlights rising trends, concerns, and delighters in the sportswear industry.
Check-In and Chill-Out: Boston Hotels Score Highest on Staff Behavior, Clootrack Analysis Reveals
June 19, 2023
Clootrack's study based on guest reviews highlights critical concerns and delighters in US hotel industry.
Clootrack launches ProbeTrack : Accelerates AI Transformation of Market Researchers with Generative AI
May 30, 2023
With the launch of ProbeTrack, Clootrack is further cementing its position as an industry leader in AI-driven market research and transforming the future of Customer Experience analysis.
Clootrack Study Highlights Critical Passenger Concerns and Delighters in Global Airline Industry
May 16, 2023
Clootrack's study based on passenger customer reviews highlights critical passenger concerns and delighters in Global Airline Industry.
Clootrack's Customer Experience (CX) Analytics is now Powered by GPT4, ChatGPT & GPT-3 AI
May 8, 2023
Clootrack's Customer Experience (CX) Analytics is now Powered by GPT4, ChatGPT & GPT-3 AI!
Clootrack Has Been Chosen as a Winner of the TiECON50 2023
May 3, 2023
Clootrack is excited to announce that it has been selected as a 2023 TiECON50 winner in the prestigious TiECON50 Awards Program. This is a testimony to the fact that Clootrack's intelligent customer experience analytics platform is an excellent example of the game-changing technology shaping the future.
Economic Downturns Don't Have to Mean the End of Customer Experience: How Measuring ROI Can Save CX Investments
February 28, 2023
20 Global CX Experts Reveal How They Proved the ROI of Customer Experience Programs.
QSR Study: Women Expect Better Food Varieties While Men Expect Better Staff Behavior
October 27, 2022
Even as customer demand remains high, the top trend is Convenience, which is a mega delight for the customer experience due to digital food ordering and quick delivery.
The Power of Zero Redefines US Energy Drinks
September 6, 2022
Customer Experience Report: US Energy Drinks insights from 32K online customer reviews in the energy drinks industry.
US Banking Industry Challenges Galore As Customer Experience Issues Are Demanding Attention
August 2, 2022
'Customer Experience Report: Traditional Banks V/S Neobanks 2022’ draws insights from 84K online customer reviews in the banking industry.
Clootrack Expands Access to Customer Experience Data with Snowflake Marketplace
June 29, 2022
With Snowflake, the Data Cloud company, joint customers can leverage Clootrack customer experience data points while performing product strategy, positioning, and white space opportunity identification analyses.
V-Guard Announces Customer Experience Analytics Partnership with Clootrack
June 28, 2022
Clootrack will enable V-Guard to aggregate data seamlessly across first and third-party touchpoints to analyze granular customer priorities for getting powerful insights, thus enhancing response time to serve the customer to a highly significant level.
Taste, Flavor & Utility Tops as The Integral Components of Chocolate Customer Experiences
June 7, 2022
The report covers changing dynamics in the chocolate industry and presents opportunities for brands to enhance customer experience and sustain category growth.
Neo-bank major Niyo boosts its customer experiences by partnering with Clootrack
May 9, 2022
Clootrack will enable Niyo to aggregate data seamlessly across first and third-party touchpoints to analyze granular customer priorities for getting powerful insights, thus enhancing response time to serve the customer to a highly significant level.
Clootrack Study: 76% Negativity Towards Flight Disruption Causes Turbulence in the Global Airlines Industry
April 17, 2022
A recent study by Clootrack of the airline industry, using 27K passenger reviews from 12 global airlines, including American Airlines, British Airways, Qatar Airways, Emirates, and Singapore Airlines, highlighted the delighters and significant concerns raised by passengers.
Kotak Mahindra General Insurance Boosts its Customer Experience by Partnering with Clootrack
January 9, 2022
Kotak Mahindra General Insurance Company Limited announced its partnership with Clootrack, an AI-driven, real-time customer experience platform.