# A Cup of CX

## Brewing Insights with Clootrack

"A Cup of CX" is a chat show hosted by Clootrack, exploring the WHY behind CX.  In each episode of "A Cup of CX," a seasoned CX leader chats with Clootrack sharing their experiences, insights, and strategies in navigating the complex landscape of customer experience management. From overcoming hurdles to implementing innovative solutions, guests delve into the heart of CX, offering valuable perspectives and actionable advice.

### **Episode 04 |** Dinesh Dua - Chief Customer Experience Officer at Sobha Realty

**July 26**

A live conversation with Dinesh Dua - Chief Customer Experience Officer at Sobha Realty. We'll delve into fostering a customer-centric culture, revolutionary CX strategies, tips for CX leaders, and much more

## [**Watch on YouTube >>**](https://www.youtube.com/watch?v=REYdTqfcgT0)

A Cup of CX Episode 04 - Dinesh Dua - Chief Customer Experience Officer at Sobha Realty - YouTube

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[A Cup of CX Episode 04 - Dinesh Dua - Chief Customer Experience Officer at Sobha Realty](https://www.youtube.com/watch?v=REYdTqfcgT0) [Clootrack](https://www.youtube.com/channel/UCg8_JzqzhhXIxdEUOB4DQJA)

### **Episode 03 |** Elisabet Sanchez - Head of Omnichannel Strategy & Customer Experience at Nissan Motor Corporation

**July 20**

A candid chat with Elisabet Sanchez, Head of Omnichannel Strategy & Customer Experience at Nissan Motor Corporation.

## [**Watch on YouTube >>**](https://www.youtube.com/watch?v=vdwHhxeiMVQ)

A Cup of CX Episode 03 - Elisabeth Sanchez | Nissan Motor Corporation - YouTube

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[A Cup of CX Episode 03 - Elisabeth Sanchez | Nissan Motor Corporation](https://www.youtube.com/watch?v=vdwHhxeiMVQ) [Clootrack](https://www.youtube.com/channel/UCg8_JzqzhhXIxdEUOB4DQJA)

### **Episode 02 |** Faran Niaz - Director Customer Experience at HALA

**May 16**

A candid chat with Faran Niaz, exploring CX best practices, latest trends, recommendations for CX leaders, and more.

## [**Watch on YouTube >>**](https://www.youtube.com/watch?v=022QYRzB6aM)

A Cup of CX Episode 02 - Faran Niaz - Director of Customer Experience HALA - YouTube

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[A Cup of CX Episode 02 - Faran Niaz - Director of Customer Experience HALA](https://www.youtube.com/watch?v=022QYRzB6aM) [Clootrack](https://www.youtube.com/channel/UCg8_JzqzhhXIxdEUOB4DQJA)

## **Episode 01 |** Ledi Lapaj - Director Customer Experience at Bank-al-Etihad

**April 16**

A candid conversation with Ledi Lapaj, diving into insights on how to nurture a customer-centric culture, challenges encountered on the way, recommendations for CX leaders, and more.

## [**Watch on YouTube >>**](https://youtu.be/INNXYvy4oag?si=AwpZhy549T0WbvV3)

A Cup of CX Episode 01 - Ledi Lapaj - Director Customer Experience at Bank-al-Etihad - YouTube

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[A Cup of CX Episode 01 - Ledi Lapaj - Director Customer Experience at Bank-al-Etihad](https://www.youtube.com/watch?v=INNXYvy4oag) [Clootrack](https://www.youtube.com/channel/UCg8_JzqzhhXIxdEUOB4DQJA)

## About Clootrack

Clootrack is an AI Superagent for fastest Customer Intelligence designed to uncover "Why" behind customer interactions. By cutting through the noise and providing real-time, actionable consumer insights, the platform empowers brands, management consultants, and investment funds to make swift, customer-centric decisions.

### Enterprises favor Clootrack for its unparalleled capabilities:

- Delivering qualitative CX insights **7.5X faster**
- Reducing customer churn by **35%** and saving over **528 hours** monthly
- Harnessing **patented** AI-driven, unsupervised analysis
- Supporting text and voice data in over **95+ languages**
- Achieving **98%** accuracy with actionable granularity
- Delivering **outcomes** than just being a tool

[The Clootrack platform](/content/platform/index.html)